Delivery and Returns

Delivery -

When we are delivering to a business address it is assumed that the customer will be able to receive the items during regular business hours (Monday-Friday 8am-5pm).

If there are special delivery requirements which are not pre-agreed, or redelivery is required, Container Care Solutions reserves the right to back-charge the customer any direct costs charged to us by the transport company.

The standard point of delivery is to the kerbside or loading bay. Proof of Delivery (POD) paperwork will be provided upon request.

Please note: It is the customer's responsibility to dispose of any packaging we may use to protect the products dispatched. This packaging may include one or more pallets. Please dispose of all waste responsibly. Additionally, all large bin deliveries are pre-booked using the contact number provided, so please ensure the number supplied is correct and available for scheduling.

Delivery fees for businesses and individuals based in non-palletised delivery areas are listed below:

Scotland

Please call for delivery fee details.

Ireland and Outer Hebrides

Please call for delivery fee details.

Returns, Refunds and Cancellations Policy -

Orders cancelled after dispatch

If you request to cancel your order after it has already been dispatched, the order cannot be stopped in transit and will instead be treated as a return.

All orders placed through our website enter automatic processing immediately once payment is completed. This means orders may be picked, packed, labelled, or dispatched before any cancellation request is seen or read.

In these circumstances:

The order will still be delivered to the delivery address provided.
You may either accept delivery and arrange a return, or refuse delivery.
Any outbound delivery costs already incurred by us will be deducted from your refund.
You will also be responsible for the cost of return shipping.
Where applicable, our standard restocking and handling fees will apply in line with this policy.

Refunds will be processed once the goods have been returned to us and inspected.

Damaged or Faulty Goods

If goods are received damaged or faulty, you are entitled to a replacement or full refund in accordance with your statutory rights. We will also cover the cost of return shipping in these circumstances.

You must notify us as soon as reasonably possible after delivery and provide photographic evidence where available so the issue can be assessed and resolved promptly.

2. Cancellation and Change of Mind

If you are purchasing as a consumer, you have the right to cancel your order within 14 days of receiving the goods for any reason.

To exercise this right, you must notify us in writing within the 14-day cancellation period.

Where cancellation is exercised within this statutory period:

You are responsible for the cost of returning the goods unless they are faulty or damaged.
Goods must be returned in a new and unused condition and suitable for resale.
We may make a deduction from the refund for any loss in value resulting from handling beyond what is necessary to inspect the goods.
A restocking and handling fee of:
- £25 per bin for 1100L and 660L bins
- £5 per bin for 120L, 240L and 360L bins

Refunds will be issued after the goods have been returned and inspected, or once proof of return has been provided.

Order Processing & Cancellation Timing

Cancellation emails are not reviewed instantly. Dispatch may occur before your message is seen, and in such cases the order is considered dispatched regardless of when you emailed. Once an order has entered the dispatch process, we reserve the right to refuse cancellation and treat the order as a return under our standard Returns Policy.

For the purposes of our cancellation policy:

Dispatch is defined as the moment an order is released to our warehouse system, not the time at which tracking information is uploaded or a dispatch notification is generated.
If an order has entered the dispatch process at any stage, including picking, packing, labelling, or handover to the courier. It is considered dispatched, even if the customer emails shortly after placing the order.
Any cancellation request received after dispatch has occurred will be treated strictly as a return under our Returns Policy.
Customers remain responsible for return shipping costs, and outbound delivery costs already incurred will be deducted from the refund.

By placing an order, the customer acknowledges and accepts that dispatch may occur within minutes of payment, and that cancellation requests cannot be guaranteed to be actioned before dispatch.

3. Extended Returns Period (Up to 30 Days)

In addition to your statutory rights, we offer a discretionary returns period of up to 30 days from delivery for unused, standard (non-customised) bins.

Returns requested after the 14-day statutory cancellation period but within 30 days are subject to:

Return shipping costs payable by the customer
A restocking and handling fee of:
- £25 per bin for 1100L and 660L bins
- £5 per bin for 120L, 240L and 360L bins

All items must be returned in brand new, unused condition and suitable for resale. We reserve the right to refuse a return or apply additional deductions where items are not returned in a resaleable condition.

4. Refused or Unaccepted Deliveries

If an order is refused at delivery, not accepted, or cannot be delivered due to customer circumstances and is returned to us, the following will be deducted from any refund:

Actual outbound and return shipping costs
The applicable restocking and handling fee set out above

These charges reflect the direct costs incurred in dispatching, returning and processing the order.

5. Custom or Modified Bins

Bins that have been customised, branded, or modified to a customer’s specific requirements are non-returnable and non-refundable, except where they arrive damaged or faulty.

6. Return Procedure

All return requests must be submitted in writing within the applicable time period stated above.

Returned goods must be returned using a reliable, trackable delivery service. We cannot accept responsibility for items lost or damaged in transit back to us.

Unless otherwise agreed in writing, customers are responsible for arranging and paying for return shipping.

If there is an issue with your order, please contact us within 30 days of the order date and we will resolve the problem promptly. Any requests made after this 30 day period fall outside our coverage.

7. Refund Processing

Refunds will be processed within 14 days of us receiving the returned goods (or receiving satisfactory proof of return).

Any applicable deductions for shipping, handling, restocking or diminished value will be applied in accordance with this policy and the terms agreed at the point of sale.