When we are delivering to a business address it is assumed that the customer will be able to receive the items during regular business hours (Monday-Friday 7am-8pm).
If there are special delivery requirements which are not pre-agreed, or redelivery is required, Container Care Solutions reserves the right to back-charge the customer any direct costs charged to us by the transport company.
The standard point of delivery is to the kerbside or loading bay. Proof of Delivery (POD) paperwork will be provided upon request.
Please note: It is the customer's responsibility to dispose of any packaging we may use to protect the products dispatched. This packaging may include one or more pallets. Please dispose of all waste responsibly.
Delivery fees for businesses and individuals based in non-palletised delivery areas are listed below:
Glasgow = £8
Aberdeen = £22
Please call for delivery fee details.
In the case of you receiving damaged or faulty goods, you may return them to us for a full refund and we will cover the cost of the return shipping. To do so you must notify us within 7 working days of when you receive the product(s).
In the case of you wanting to return an order because you have changed your mind, you may do so within 28 days, however the product(s) must be brand new and unused. Again, you must notify us within 7 working days of when you receive the product(s) if you wish to make a return. You will have to pay for the return shipping and also a restocking fee of £5 per bin. If you prefer, you may return the bin to us at your cost, but the restocking fee will still apply.
You will also be charged for return shipping and a restock fee if your order is not accepted for delivery.
In the case of modified wheelie bins where we have customised them to a customer’s exact requirements, we reserve the right to refuse a refund, except in the case of them arriving damaged or faulty.